Microsoft has recently begun disabling Exchange legacy tokens, which may lead to issues accessing the Outlook Plugin. You may notice the plugin appearing blank or not loading properly.
To resolve this, please follow the steps below:
1. Update Outlook to the Latest Version
For Windows:
Open Outlook.
Click on File → Office Account (or just Account in older versions).
Click on About Outlook to view your current version.
Click Update Options → Update Now to install the latest updates.
Restart Outlook once the update completes.
For Mac:
Open Outlook.
In the top menu, click on Help → Check for Updates.
The Microsoft AutoUpdate tool will launch.
Click Check for Updates and install any available updates.
Restart Outlook after updates are installed.
2. Check Access in Web Outlook
Please log in to your email via Web Outlook and check if the Outlook Plugin loads properly.
If the issue persists in Web Outlook:
Clear Cache:
Right-click anywhere inside the plugin area.
Select Inspect.
Go to the Network tab and check the box Disable cache.
Minimize the Dev Console and right-click in the plugin area again.
Click Refresh.
Clear Cookies:
Right-click inside the plugin area and select Inspect.
Go to the Application tab.
Under Storage, click Cookies.
Select the relevant domain(s) and delete cookies (right-click and choose Delete or use the Clear option).
Close the Developer Tools and refresh the plugin.
Then, let us know if this resolves the issue.
If the issue does NOT occur in Web Outlook (i.e., it works fine):
Clear Cache in Desktop Outlook:
Right-click inside the plugin area and select Inspect.
Go to the Network tab, check Disable cache.
Minimize the Dev Console, then right-click and select Refresh inside the plugin area.
Clear Cookies:
Open Developer Tools again via right-click → Inspect.
Navigate to the Application tab.
Under Storage, click Cookies.
Delete all cookies under relevant domain(s).
Close the Developer Tools and refresh the plugin.
Please confirm if the issue is resolved. If the above steps do not resolve your issue, please log a ticket with us so we can further investigate.